If you are mailing a check, make sure it is payable to Cross-Over.
Effective December 1, 2018, we no longer sell to any delivery address in Colorado that is outside La Plata County—due to State of Colorado Department of Revenue sales tax collection changes that make the burden unacceptably burdensome. We will reject any such orders. You may still order if your delivery address is outside Colorado (this is especially helpfl if you are ordering digital downloads). Or, order from Renee Ellison’s author page on Amazon.
Returns policy: Our descriptions and titles give you fair notice of what is in each of our products, and our practice is not to refund the purchase of these materials. Items may be returned, at our discretion, only if: (1) you have first obtained an approval number from us by phone or email, (2) you make this request within 10 days of your receipt of the material, and (3) we receive the material back in re-sellable condition. A 15% restocking fee will be deducted from your refund, along with excluding postage and handling charges and any PayPal fees that were charged to your order. No refunds on materials delivered in electronic format (this includes eBooks, CDs, and DVDs).
We offer no guarantees on our materials (such as Zoom-Type, Quick Piano and Fast Phonics), because these are like a good math textbook. If you do it, it works. If you don’t do it, it won’t. Besides, our typing and piano programs are low risk purchases. For the cost of just one or two piano lessons, Quick Piano basically covers the first year of piano lessons; plus, all the sheet music in the back of the course more than pays for the cost of the book. Both courses include a “show-me-how” audio CD.
Shipping: Unless you order an e-book (which you can receive almost immediately), our standard method of shipping is via U.S. Postal Service, Media Mail, which can take about 5 to 7 business days to reach you. Our shipping and handling charges are among the lowest out there—giving you even more for your purchase from us.
Generally, we ship within a business day of receiving your order.
Orders from outside North America: We accept paid orders of digital downloads from anywhere in the world, but if we receive an order from beyond the United States and Canada we will be refunding that amount of our order (including the postage you paid), because of the difficulties and high expense of shipping beyond North America.
If you ordered eBooks, you can expect to receive an automated reply from us once your payment has cleared. Read here for more details:
The eBooks you ordered will be automatically sent to you as PDF files for you to download. We send the download information to the email address you used when you submitted your order online.
It is up to you to give us an email address that can accept the size of files you order as e-books, as noted on the Web. If you prefer, we can mail you the file(s) on a CD-ROM for an additional flat charge of $5.00. This is especially helpful if you ordered extra-large files.
Copyright provisions apply to these e-books the same as if you had ordered a printed copy of the item.
Before you can view an e-book you will need a recent version of Adobe Acrobat Reader. If you do not already have Adobe Acrobat Reader installed on your PC, click here and follow the instructions for downloading, opening, and installing Adobe Acrobat Reader. If you have any difficulty opening one of your PDF downloads, try downloading the current version of this software.
Your email address is our primary means of communicating with you. We may be sending you information about our products via the email address you provided to us in the course of our business dealings with you. If you do not wish to receive information about our products, please email us; please change the subject of your email to “unsubscribe”.